Customer Care
Our sales advisers and customer care team understand that every customer is different, and they ensure every homebuyer receives the best service possible. The journey starts with the first viewing of one our homes and continues through to when you are in your new property.
Reservation Process
A Personal and Supportive Buying Experience
We understand that buying a home is one of life’s biggest decisions. Our customer-first approach ensures that you are supported at every step—from initial enquiry to move-in day and beyond.
The Dorchester Living Buying Process:
1
Choose Your Home
and secure it with a reservation
2
Tailor Your Interiors
With a range of customisation options (subject to build stage)
3
Receive Weekly Updates
from your dedicated sales consultant
4
Home Demonstration
before completion—walk through with our team
5
Completion and Handover
with welcome pack, keys,
and aftercare service
6
Post-move Support
with our customer care team and NHBC warranty
Reservation Process
A Personal and Supportive Buying Experience
We understand that buying a home is one of life’s biggest decisions. Our customer-first approach ensures that you are supported at every step—from initial enquiry to move-in day and beyond.
The Dorchester Living Buying Process:
Exceptional Quality
At Dorchester Living we have a reputation for building fine quality homes, carefully designed with a mix of traditional and the most up-to-date specifications to create homes that will be cherished for years to come.
Designed with modern living in mind, with a family focus, functional and stylish. Integrated kitchens, tiled floors
and quartz worktops create a luxurious living environment.
High ceilings and large window openings flood the home with natural light. It is the meticulous detail that sets us apart, one of the reasons why our site managers are reoccurring NHBC pride in the Job award winners.
Consumer Code
The Consumer Code for Home Builders was developed by the home-building industry and introduced in April 2010 to make the home buying process fairer and more transparent for purchasers.
The Code aims to ensure that all buyers are:
-
treated fairly;
-
know what levels of service to expect;
-
fully informed about their purchase and their consumer rights;
-
provided with a speedy, low cost dispute resolution scheme
to deal with complaints.
The Code contains requirements that all Home Builders who are registered with the UK’s main new home warranty providers; NHBC, Premier Guarantee and LABC Warranty must comply with. It applies to complaints made within two years of the date of legal completion of purchase of a new home.
The Code requires Home Builders to co-operate with Trading Standards departments, Citizens Advice and other professional advisers.
Who is covered by the Code?
The Consumer Code applies to Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted Home built by a Home Builder under the insurance protection of one of the supporting Home Warranty Bodies.
The Code’s pre-sale and handover requirements apply to home buyers who are the first purchasers of a home.
The requirements relating to after-sales service apply to all new and subsequent Home Buyers in the two year period after the first legal completion.
Full details of the Code rules can be downloaded from the website: https://consumercode.co.uk/
The Consumer Code applies to Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted Home built by a Home Builder under the insurance protection of one of the supporting Home.
The Code’s pre-sale and handover requirements apply to home buyers who are the first purchasers of a home.
The requirements relating to after-sales service apply to all new and subsequent Home Buyers in the two year period after the first legal completion.
Full details of the Code rules can be downloaded from the website: https://consumercode.co.uk/
Who is covered by the Code?
Choose your Home
and secure it with a reservation